Terms of service

The short version

You get a number before we start, and that is the number. We do the work to the Schmick Standard and photograph it. If something is not right, we come back and fix it. Nothing in these terms takes away your rights under the Australian Consumer Law.

These terms cover services provided by Schmick (ABN 89 681 878 955) in Sydney, NSW. Booking a job or joining the Schmick Plan means you accept them.

What we do

Schmick maintains the outside of your home: windows, house soft wash, gutters, driveways and paths, roofs, solar panels, sandstone and fences. We are a maintenance service, not a restoration service. If a surface needs structural repair, re-waterproofing, repointing or specialist restoration, we flag it in your condition report and refer you to a partner rather than work beyond our scope.

Quotes and pricing

The quote builder prices your property from your address and the details you give us. That number is confirmed when we book the job, and it holds unless the property is materially different from what was described or visible, for example an extra storey, access we could not see, or growth far heavier than the imagery showed. If the price needs to change, we tell you before any work starts and you can cancel at no cost.

Some surfaces, mainly heritage sandstone, are quoted on inspection because no two blocks weather the same. All prices include GST.

Booking, access and your place

We need access to the areas being cleaned, an outside tap, and side gates unlocked on the day. Tell us about pets, parking and anything unusual when you book. You do not need to be home for most jobs; we text before we arrive and when we are done.

Need to cancel or move a booking? Give us a full business day of notice and there is no charge.

Weather

Light rain does not stop a wash. A real weather event does. If the forecast turns, we move your booking to the next clear slot and confirm it with you. We watch the radar so you do not have to.

The Schmick Plan

The Schmick Plan is a monthly membership: twelve months, then month to month. After the first twelve months you can leave whenever you like. You can move between tiers or pause a Plan by telling us before your next visit.

Founding Streets pricing, offered to the first 100 homes in a suburb, stays locked at the founding rate for as long as your Plan remains active. If the Plan lapses, the founding rate lapses with it.

Plan visits follow a schedule we agree with you. Weather-response callouts fire on published triggers, such as a Bureau of Meteorology severe weather warning, and are capped per tier.

Payment

One-off jobs are payable on completion. Plan memberships bill monthly in advance. Payments are processed by our payment provider; we do not store your card details. If an invoice goes unpaid we will chase it like a person, with a call, before anything else.

Our guarantee

Every job is finished against the Schmick Standard checklist and photographed. If a pane, a panel or a run of gutter is not schmick, tell us within seven days and we come back and put it right at no charge. Done properly, or done again.

Photos and condition reports

We photograph the work before and after for your condition report. Those photos are yours and stay in your job record. We only use a photo of your property in marketing if you have said yes, and never with your address attached.

Safety and site conditions

Our crews work to safe-work method statements and we carry public liability and workers compensation insurance. If a surface or access is unsafe, we stop, tell you why, and reschedule or rescope. Pre-existing damage we find, such as cracked tiles, failed pointing or a drummy surface, gets flagged in the condition report and left for the right specialist.

Liability and your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

Beyond what the law requires, our liability for a problem with our work is limited to resupplying the service or paying the cost of having it resupplied. We are responsible for damage we cause; we are not responsible for pre-existing defects, or for damage that results from a defect we identified and you asked us to work around.

Changes and contact

If these terms change, the new version goes up here with a new date and applies to bookings made after that date. These terms are governed by the laws of New South Wales.

Questions? Email hello@getschmick.com or call 1800 SCHMICK. You will get a person.